Frequently asked questions
Do I need an appointment to shop in store?
No appointment is needed. You can come shop in person at the Hyde Park Village location during store hours!
How does the hat bar work?
It’s simple. You choose your hat, pick your custom details, and we build it right in front of you. Every piece is made to order, so no two hats are the same!
What kinds of hats do you offer?
We carry a wide range including rancher hats, cowboy hats, trucker hats, baseball caps, bucket hats, and sun hats.
What kind of add-ons can I choose from?
You can customize your hat with bands, ribbons, chains, charms, pins, patches, feathers, dried florals, branding, and more. We also offer shaping to get the exact fit and style you want.
How long does it take to make a hat?
Most hats are completed during your visit. Timing can vary depending on customization, but we aim to keep the experience smooth and efficient.
Do you offer more than hats?
Yes. We also offer custom apparel, including pieces like denim jackets and other personalized items.
Do you host private events?
Yes. We offer private events for everything from small groups to large activations.
What types of events do you do?
We host in-store and off-site experiences including:
- bachelorette parties
- bridal showers
- birthdays
- corporate events
- brand activations
- weddings
- girls’ nights
Can you bring the hat bar to my event?
Yes. We can bring the full hat bar experience directly to your event, including setup and customization on-site.
Do you offer private in-store parties?
Yes. You can book a private experience in our store for a more intimate, hands-on event.
How do I book an event?
Fill out the event inquiry form on our website and our team will follow up with availability and details.
What is your return policy?
All sales are final. Because each item is custom-made, we do not offer refunds or exchanges.